Privacy Commitments

SyCara takes your privacy very seriously. Our customers told us they want to see clear, easy-to-read information about our privacy commitments and policy. We have made our privacy policy easier to find and easier to read. And we're listening. We welcome your questions and feedback on our privacy policy, and invite you to contact us.

Our privacy commitments are fundamental to the way we do business every day. These apply to everyone who has a relationship with SyCara — including customers via Internet or telephone.

  • We will protect your privacy and keep your personal information safe. We use powerful encryption and other security safeguards to protect customer data.
  • We will not sell your personal information to anyone, for any purpose. Period.
  • We will fully disclose our privacy policy in plain language, and make our policy easily accessible to you.
  • We will notify you of revisions to our privacy policy, in advance. No surprises.
  • You have choices about how SyCara uses your information for marketing purposes. Customers are in control.
  • We're listening. You can send us questions or feedback on our privacy policy.

Privacy Policy Scope

This Privacy Policy identifies and describes the way SyCara uses and protects the information we collect about Customers and Users. All use of SyCara's products and services, as well as visits to our Web sites, are subject to this Privacy Policy.

The Information We Collect, How We Collect It, And How We Use It

We collect different types of personal and other information based on your use of our products and services and our business relationship with you. Some examples include:

  • Contact Information that allows us to communicate with you -- including your name, address, telephone number, and e-mail address;
  • Billing information related to your financial relationship with us -- including your payment data, credit card number, security codes, and service history;
  • Equipment, Performance, SyCara Web Site Usage, Viewing and other Technical Information about your use of our network, services, products or Web sites.

We collect information in two primary ways:

  1. You give it to us when you purchase or interact with us about a product or service we offer or provide;
  2. We collect it automatically when you visit our Web sites or use our products and services;

We use the information we collect in a variety of ways, including to:

  • Provide you with the best customer experience possible;
  • Provide the services you purchase, and to respond to your questions;
  • Communicate with you regarding service updates, offers, and promotions;
  • Deliver customized content and advertising that may be of interest to you;
  • Address network integrity and security issues;
  • Investigate, prevent or take action regarding illegal activities, violations of our Terms of Service or Acceptable Use Policies; and
  • For local directory and directory assistance purposes.

Online Activity Tracking

We collect information about your activity on SyCara Web sites for a number of purposes using technologies such as cookies, Web beacons, widgets and server log files.

We use this data to improve the system.

Information Sharing

We may provide Personal Information to non-SyCara companies or other third parties for purposes such as:

  • Complying with court orders and other legal process;
  • Enforcing our agreements and property rights; and
  • Obtaining payment for our products and services, including the transfer or sale of delinquent accounts to third parties for collection